Frequently Asked Questions


What time is check-in and check-out for my condo?

Check-in time is 4:00 p.m. and check-out is 10 a.m. We want to get you into your home and on with your vacation as soon as possible. In some cases, a condo may be ready before your scheduled check-in time. We want you to have the cleanest accommodations as the previous family and we'll be glad to let you into your rental home once it is ready.


Where do I check-in and check-out?

Check-in and Check-out directions and instructions will be sent via email after your reservation is confirmed.


Are there any activities to do while I am waiting to check in?

In the summer there are hiking trails and free gondola rides. All year long you can visit our museums, shop, dine at one of the many restaurants or shop at some of the finest stores on the western slope. In the winter season you can get your winter snow equipment rented and ski passes purchased.


Are there grocery stores to buy food in Telluride?

Telluride area has 3 grocery stores, Clark's (on Colorado Avenue), Village Market (Pacific &Fir) and The Market (in Mountain Village) All stores carry everything you would need to cook a hearty meal.


What should I do if I am running late and will not arrive by check-in time?

Don't worry! If you do not arrive in time for check-in, just give us a call, we are available 24/7.


What are the check-out requirements for my condo?

First, don't forget your food and personal items. We also ask that dishes are put in dishwasher and trash is taken out. Secure windows, set the thermostat to 72 degrees and lock the door behind you. Remember to return your keys.


What should I do if I discover a maintenance or housekeeping problem at the condo?

Please notify the office immediately, (970) 369-1275. Every effort will be made to correct any problem as soon as possible.


Where do you park?

Many of our condo units have one designated parking spot per unit. We will let you know when you check-in where it is located.

Free all-day parking is available to commuters and visitors at the Carhenge parking lot on West Pacific Street see map. The lot is serviced by the regular Galloping Goose transit loop. Metered zones and free two-hour parking is available throughout the business district. Meters are one per block. Users can purchase a receipt for up to three hours of parking at a rate of fifty cents per hour. Meter receipts should be placed carefully on the driver's side dash board face up so that Code Enforcement officers can clearly read them.

Commuters are encouraged to use the regional transit system, car pool with friends and co-workers, or use the Carhenge parking lot if off street parking is not available at their place of employment.


Where is Telluride?

Telluride is located at the end of a narrow box canyon in Southwestern, Colorado.
Approximate Driving Times:
Denver, CO: 7 hours
Montrose, CO: 1.25 hours
Durango, CO: 2.25 hours
Phoenix, AZ: 7 hours
Grand Junction, CO: 2.5 hours


How do I book a vacation in Telluride?

Simply call our toll-free reservations center at 877-332-1275 and we'll be happy to help you plan and book your vacation


Is there a charge for extra keys?

You will be provided with TWO keys to your rental property. A re-key charge will be collected for lost or unreturned keys.


What supplies are included in the rental?

For your convenience, properties are equipped with kitchenware and supplies for everyday cooking and a STARTER SUPPLY of paper towels, soap, tissues and toilet paper.


Are refunds available in the case of inclement weather?

No refunds will be given for cancellation or interruption due to weather. Travel insurance is recommended.